Our Policy

NO REFUNDS / NO EXCHANGES POLICY

All sales are FINAL. Due to the nature of balloon products and event décor, no refunds, returns, or exchanges will be issued under any circumstances.

All balloons and balloon arrangements are inspected and provided in good condition at the time of pickup. Once balloons leave our store, we are not responsible for their condition, longevity, or performance.

Balloon Lifespan Disclaimer

Balloon lifespan varies depending on environment, handling, and care. The following timeframes are estimates only and are not guaranteed:

  • Latex balloons typically last 8–24 hours when filled with air and 6–12 hours when filled with helium.

  • Foil (Mylar) balloons may last several days to a few weeks.

  • Vinyl lettering or designs applied to balloons may begin to lift, peel, crack, or come off over time, especially when exposed to heat, humidity, moisture, or friction.

Because these factors are beyond our control, no refunds or replacements will be provided due to normal wear, environmental exposure, or time-related changes.

Balloon Inflation

Helium Balloon Inflation

Bring you own balloons for us to Inflate

By submitting balloons for helium inflation, the customer acknowledges and agrees that the business shall not be held liable for any damage, defect, or loss, including but not limited to bursting, leaking, or deterioration of the balloon, occurring during or after the inflation process.

The customer further acknowledges that balloons may contain manufacturing defects, material weaknesses, or age-related deterioration that cannot be detected prior to inflation. All balloons are inflated at the customer’s sole risk, and the business assumes no responsibility for replacements, refunds, or compensation.

Balloon Care Instructions

To help extend the life of your balloons:

  • Keep balloons indoors whenever possible

  • Avoid heat, cold, direct sunlight, and weather exposure

  • Do not leave balloons in hot or cold vehicles

  • Handle gently; avoid sharp objects and rough surfaces

  • Do not overinflate or squeeze balloons

  • Store balloons in a cool, dry area

  • Avoid excessive touching or rubbing of vinyl designs

Customer Acknowledgment

By completing your purchase, you acknowledge and agree that:

  • Balloon lifespan is not guaranteed

  • Proper handling and care become the customer’s responsibility after pickup

  • We are not responsible for popped, deflated, damaged, faded, or peeling balloons after they leave our store

  • No refunds, exchanges, or replacements will be issued for any balloon products
  • Foil balloons may conduct electricity
  • Do not release outdoors near power lines.
  • Do not release helium balloons into the sky. Dispose of responsibly to protect the environment.

Thank you for your understanding and for supporting our business.

Our Contact

Contact Us

We’re happy to help with balloon orders, custom designs, and general questions.

Store Information

Address: 5863 Imperial Highway Ste J South Gate, CA 90242
Phone: (323)807-0599

Email: Shopbellaco@outlook.com

Store Hours

WE ARE OPEN EVERY DAY

MONDAY- FRIDAY 9:00AM-6:00PM

We close from 2:00PM-3:00PM

Wednesdays we close from 1:00PM-2:00PM

SATURDAY & SUNDAY 9:00AM-4:00PM